These Wholesale Complaint Terms and Order Conditions (hereinafter referred to as the "Terms") govern the ordering process and the procedure for claiming defects in goods purchased by a business entity or legal person via the KOMPRESORY VZDUCHOTECHNIKA s.r.o. online store from our company:
Kompresory Vzduchotechnika s.r.o., with its registered office at Plzeňská 169, 267 53 Žebrák, Czech Republic
ID (IČ): 03855511 | VAT ID (DIČ): CZ03855511
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 238855
delivery address: Kompresory Vzduchotechnika s.r.o., Plzeňská 169, 267 53 Žebrák, Czech Republic
telephone number: +420 311 532 091
contact e-mail: reklamace@kompresory-vzduchotechnika.cz
1. Liability for Defects and Inspection of Shipments (B2B)
1.1. The Seller is responsible for ensuring that the goods are free from defects upon receipt. In commercial relations with entrepreneurs (purchase using a Company ID/VAT number), the statutory warranty period of 24 months does not apply. Any quality guarantee beyond the condition at the time of receipt is valid only if expressly agreed upon or stated in the manufacturer's documentation.
1.2. Important notice for pallet transport: The Buyer is obliged to inspect the goods immediately upon receipt from the carrier (freight forwarder). If the shipment is clearly damaged or the packaging is compromised, the Buyer is obliged to record this fact in the carrier's handover protocol (waybill). If the Buyer accepts damaged goods without a record of damage in the forwarder's protocol, it is assumed that the goods were delivered in good order, and any subsequent claims for mechanical damage will be rejected. Without a proper record with the carrier, a claim for damages cannot be made against the transport company, as it is presumed that the damage occurred during subsequent handling by the Buyer.
1.3. Other obvious defects or discrepancies in quantity that could not be detected upon receipt must be reported to the Seller in writing no later than 3 working days from the delivery of the goods.
2. Binding Nature of Order and Cancellation (Storno)
2.1. Binding Nature: An order sent and subsequently confirmed by a Buyer-entrepreneur is considered a binding purchase contract. Entrepreneurs do not have a statutory right to withdraw from the contract without giving a reason within 14 days (this right belongs exclusively to consumers).
2.2. Order Cancellation: Any cancellation of an order after its confirmation is possible only by prior written agreement with the Seller. In such a case, the Seller has the right to compensation for purposefully incurred costs (e.g., costs of already realized transport, cancellation fees from manufacturers, or costs of technical preparation of the goods). For custom-made or modified goods, cancellation is not possible once work has commenced.
2.3. Failure to Take Delivery: If the Buyer does not take delivery of the ordered goods from the carrier without a legal reason, the Buyer is obliged to reimburse the Seller for all costs associated with the failed delivery (round-trip shipping) and any provable storage costs.
3. Rights from Defective Performance
3.1. The Buyer's rights are governed by the Civil Code (specifically Sections 2099 to 2112). If the defect is a material breach of contract, the Buyer has the right to repair, delivery of a new item, a reasonable discount, or withdrawal from the contract. In the case of a non-material breach of contract, the Buyer has the right to have the defect removed (repair) or a reasonable discount.
3.2. The choice of the method for settling the claim must be announced by the Buyer immediately upon notifying the defect; otherwise, the Seller will decide. The choice made can only be changed by agreement with the Seller.
4. Complaint Procedure
4.1. Claims must be filed in writing via e-mail or to the registered office address. It is necessary to provide a copy of the invoice, a detailed description of the defect, and photo documentation (especially in cases of mechanical damage).
4.2. Settlement Period: The statutory 30-day period for consumers does not apply to relations between entrepreneurs. The complaint will be settled as soon as possible (usually within 45 days), taking into account the need for expert assessment by the manufacturer or the availability of original spare parts.
4.3. The costs of transporting the claimed goods to the service center or the Seller's registered office shall be borne by the Buyer, unless otherwise agreed in writing.
These Wholesale Terms are valid and effective as of March 11, 2026.