Easy returns and product complaints
Simple exchange, return, or stress-free complaint – Retino
It may happen that the product is not compatible with your application or machine, or for some reason simply does not fit into your workshop and operations (for example, when purchasing as a natural person).
In such cases, we don't want to burden you with lengthy paperwork. We bring you a simple online form thanks to the Retino service. With this service, you have the process of returning, exchanging, or complaining about goods under control from start to finish, and most importantly, handled quickly, transparently, and without unnecessary pressure.
What information will you need when returning or complaining about goods?
* Some data is automatically pre-filled by Retino if you click through from the confirmation e-mail.
- Order or invoice number related to the case.
- Your name and surname (or company name and ID number).
- Contact e-mail and phone number.
- Information about the returned or claimed product (exact product name, reason for return, or detailed description of the defect). Ideally, we recommend attaching photo documentation of the damage, which significantly speeds up the processing.
Classic downloadable forms (If you don't want to use Retino)
If you prefer the classic paper route without an online system, you can use our PDF forms. Simply print them, fill them out, and enclose them in the package with the returned goods.