These General Terms and Conditions for Retail (hereinafter referred to as "Terms and Conditions") apply to contracts concluded through the KOMPRESORY VZDUCHOTECHNIKA s.r.o. online store located on the web interface www.kompresory-vzduchotechnika.cz (hereinafter referred to as the "web interface") between
our company:
Kompresory Vzduchotechnika s.r.o., with its registered office at Plzeňská 169, 267 53 Žebrák, Czech Republic
ID (IČ): 03855511 | VAT ID (DIČ): CZ03855511
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 238855
delivery address: Kompresory Vzduchotechnika s.r.o., Plzeňská 169, 267 53 Žebrák, Czech Republic
telephone number: +420 311 532 091
contact e-mail: info@kompresory-vzduchotechnika.cz
as the Seller and you as the Buyer.
1. INTRODUCTORY PROVISIONS
1.1. What is a Purchase Contract?
By a purchase contract, we undertake to deliver the goods specified in the order to you, and you undertake to take over the goods (either in person or from the carrier) and pay us the purchase price specified in the order, including costs associated with the delivery of the goods and any fees related to the chosen method of payment. You acquire ownership of the goods by paying the full purchase price, but not before you take over the goods.
1.2. Are you a Consumer?
A consumer contract is a contract where you are a consumer, i.e., if you are a natural person and you buy goods outside the scope of your business activity or outside the scope of the independent exercise of your profession. Otherwise, it is not a consumer contract, consumer protection (especially the right to withdraw from the contract without giving a reason) does not apply to you, and your purchase is governed by the General Terms and Conditions for Wholesale available on the relevant subpage.
1.3. What governs our legal relationship?
Our legal relationship is governed by these Terms and Conditions, the Complaints Procedure for Retail, the Privacy Policy, and applicable legal regulations, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
1.4. Contract Language and International Element (Foreign Customers)
The contract can be concluded in the Czech language. If a translation of the contract or these conditions is created for the buyer's needs, the version in the Czech language is decisive in the event of a dispute over the interpretation of terms. The legal relationship between us is governed exclusively by the law of the Czech Republic, and the courts in the Czech Republic have jurisdiction to resolve any disputes. This provision does not affect the consumer's rights resulting from generally binding legal regulations of the state of their residence, if they provide a higher level of protection than Czech law.
2. PURCHASE CONTRACT AND ORDER
2.1. How do we conclude a purchase contract?
A list of goods including a description of main characteristics is provided on the web interface. The presentation of the goods is of an informative nature and is not our proposal to conclude a contract within the meaning of Section 1732 (2) of the Civil Code. To conclude a contract, it is necessary to send an order and wait for its acceptance by us.
2.2. How to place an order?
You place an order through the web interface. Check the entered data before sending it. After pressing the "ORDER BINDING TO PAYMENT" button, your order becomes binding. We consider the data specified in the binding order to be correct and complete.
2.3. When is the contract definitely concluded and archived?
The purchase contract is concluded only at the moment we deliver a confirmation of receipt of the order (so-called acceptance) to your e-mail. An automatically generated message about the receipt of the order into the system is not yet its acceptance. We archive the contract and these conditions in electronic form and will send them to you upon request.
2.4. Obvious errors in price
In the event that there was a completely obvious technical error on our part in stating the price of the goods (e.g., a compressor for a fraction of the usual price), we are not obliged to deliver the goods to you at this obviously incorrect price, even if confirmation of receipt of the order has already been sent to you. In such a case, we reserve the right to withdraw from the contract.
2.5. Order Cancellation (Storno)
You can cancel an order that we have not yet accepted by e-mail or telephone. Once the order is accepted, it is binding. Later cancellation is only possible by mutual agreement, and for specific custom-made goods, we are entitled to compensation for costs already incurred.
3. PAYMENT CONDITIONS AND CURRENCY
3.1. What payment methods do we accept?
You can pay the price in cash (on delivery or personal pickup), by cashless transfer to an account, online by payment card, or through installment sales and the Skip Pay or HomeCredit service (if available for your country).
3.2. Provisions for Skip Pay
By using the service, you agree to the terms and conditions of Skip Pay. More about personal data processing here. All information available on the Skip Pay website.
3.3. Currency and Maturity
Payment is primarily possible in Czech koruna (CZK) or in a currency enabled by the web interface (e.g., EUR). Any bank fees for currency conversion are borne by the buyer. In the case of cashless payment, the price is payable within 5 days of acceptance of the order. For orders over 5,000 CZK or for custom production, we reserve the right to request a deposit or payment of the full amount in advance.
4. DELIVERY CONDITIONS
4.1. Costs and Delivery
Delivery methods and their current prices are listed on the web interface. For foreign shipments, the price is governed by the price list for the specific country. The final price, including the costs of the chosen method of transport, is always stated in the order.
4.2. How to proceed when taking over the goods?
When taking over the goods from the carrier, check the integrity of the packaging thoroughly. If you find any defects, inform the carrier immediately (write a damage report) and inform us without delay. At the moment of taking over the goods, responsibility for accidental destruction, damage, or loss of the goods passes to you.
4.3. What happens if you do not take over the goods?
If you do not pick up the goods without reason, we are entitled to compensation for costs associated with the failed delivery and storage of the goods. Storage costs amount to a maximum of 500 CZK (or the amount of the purchase price if lower). For foreign shipments, we will demand the actual costs of returning the shipment, which may be significant.
5. WITHDRAWAL FROM THE CONTRACT (RETURNING GOODS)
5.1. Right of withdrawal within 14 days
As a consumer, you have the right to withdraw from the contract without giving a reason within 14 days from the day you take over the goods. Send the notification to us by e-mail or in writing to our address.
5.2. Return procedure and gifts
You are obliged to return the goods to us within 14 days of withdrawal from the contract to the address of our registered office. Do not send the goods on delivery (C.O.D.). If a gift was provided to you with the goods, the gift contract loses its effectiveness and you are obliged to return the gift together with the goods. Costs associated with sending the returned goods to our address are paid in full by you (including foreign returns).
5.3. When will you get your money back?
We will return all received funds to you within 14 days of withdrawal from the contract in the same way we received them. Please note, however, that we are not obliged to return the money to you before you return the goods to us or prove that you have sent them to us.
5.4. When is withdrawal from the contract not possible?
It is not possible to withdraw, among other things, from contracts for the delivery of goods that have been modified according to your wish or for your person (custom production), and for goods in a sealed package that have been removed from it and cannot be returned for hygienic or safety reasons.
5.5. Reduction in the value of goods
When sending, pack the goods in suitable packaging. If you return goods that are damaged, worn, or partially consumed beyond the scope of normal familiarization with its properties, you are responsible to us for this reduction in value and we are entitled to set off compensation against your claim for the return of the purchase price.
6. RIGHTS FROM DEFECTIVE PERFORMANCE (COMPLAINTS)
Your rights from defective performance are governed by the relevant provisions of the Civil Code. When exercising rights from defective performance (complaints), we proceed in accordance with our detailed Complaints Procedure for Retail, which is available on the web interface. For consumer goods, we are responsible for defects that manifest themselves within 24 months of receipt.
7. COPYRIGHT PROTECTION AND USE OF THE WEBSITE
The content of the website (texts, photographs, images, logos, software) is protected by our copyright or the rights of other persons. You may not change, copy, reproduce, or distribute the content for any purpose without our express consent.
8. FINAL PROVISIONS AND DISPUTE RESOLUTION
8.1. Out-of-court settlement of consumer disputes (ADR)
If a dispute arises between us that cannot be resolved by agreement, you have the right to contact the Czech Trade Inspection (Štěpánská 15, 120 00 Prague 2, web: www.coi.cz, www.adr.coi.cz) for the purpose of out-of-court settlement. For cross-border disputes, you can also use the online platform established by the European Commission at: http://ec.europa.eu/consumers/odr/.
8.2. Take-back of electrical equipment
We inform you about the method of ensuring the take-back of used products, which are by their nature electrical equipment, in accordance with the Act on End-of-Life Products in the information section on our web interface.
These Terms and Conditions for Retail are valid and effective as of March 11, 2026.